Turnkey Solutions is a nationally recognized contact center consulting firm dedicated to providing results-driven strategies that save time and money. With an average experience level of twenty years of contact center industry, our consultants are passionate about delivering vendor agnostic technology solutions and financially-sound process improvements that solve even the most complex contact center challenges. We facilitate the achievement of your strategic goals by showing you ways to maximize technology, optimize resources and streamline operational processes to support emerging as well as traditional call center channels (e.g. remote agent and social media driven solutions).
We specialize in building contact centers from the ground up or working with existing contact centers to enhance their effectiveness and efficiency. From a technology perspective, this includes implementing or making technology recommendations that improve efficiency and effectiveness. In addition, we provide 360 degree operational assessments, closely analyzing people and processes that impact call volume and performance (both in the center and in supporting departments). We work with you to create customized building blocks that bring you to success in the most efficient way, while being sensitive to your budget and resources. Finally, we are huge advocates of training as a foundational change agent in organizations. We help you to create the types of programs that will bring the organization together and highlight the keys to success. Complementary services include requirements gathering, RFP generation and project management for our clients.
Our expertise is finding customized solutions to difficult customer service issues and assisting our clients to implement those solutions.
TECHNOLOGY
Since technology is a critical component in the functionality of a call center. We believe that your technology should serve you, rather than the other way around. Once we understand your business, your vision and your goals, we will be perfectly positioned to assess what you need rather than recommending “bells and whistles” that you may never use.
At Turnkey Solutions, we are vendor agnostic; but we are very familiar with the wide array of contact center technology vendors, and we know their individual strengths and weaknesses. Armed with this knowledge, we are committed to finding vendors that fit your niche.
PROCESSES
Unfortunately, processes are often overlooked in a customer service environment, and yet, inefficient processes are most often the cause of customer dissatisfaction.
We work closely with you to streamline your processes, and we ensure that they make sense. Replacing burdensome manual processes with automation, or simply eliminating unnecessary process steps is key to improving the bottom line and enhancing customer service.
TRAINING
Training is an integral part of our success strategy with clients because embracing new processes and tools plays a critical role in changing the culture of the organization. Typically, we customize training to meet our client’s needs.
Our team of instructional designers and trainers is adept at providing training in a variety of formats including traditional face-to-face instructor led models to e-learning, m-learning and blended solutions.
Learn more about Turnkey Solutions’ president and founder, Dona Cage.