What Our Clients Have to Say
Dona Cage and Turnkey Solutions have provided us with invaluable expertise in our 311 project. Her professionalism, can-do attitude and high level of knowledge have made her and her group of professionals a pleasure to work with.
Patricia Caudill, City of Grand Rapids
Dona Cage and Turnkey Solutions provide superior service delivery in establishing solid business practices, mapping processes, and recommending viable long term solutions. I worked with Dona and witnessed her company develop and deliver solid multifaceted training to accommodate our business needs. I highly recommend Turnkey solutions.
Erica Cockfield, Autotrader.com, Former Director, City of Atlanta Call Center
Turnkey is extremely strong in the telecommunications and call center area. We contracted with Turnkey to do some management-staff teamwork facilitation and general management training, and Turnkey Solutions did an excellent job. So when it came time to draw on expertise in the call center area that knew a lot about municipal government and what the City was going through at the time, we called on Turnkey to do a process analysis on the operations, the general workflow, the general call process, metrics and capabilities of our E-911 facility, When we recognized we had some significant technology issues, we again turned to Turnkey to help us assess what the technology was and wasn’t doing for us and what a corrective action plan was to help the City move its E-911 operation into what we hope becomes world-class very soon. Turnkey has my highest recommendations.
Dan Smith, Former CIO, City of Atlanta
Turnkey Solutions came in and provided an assessment of our 911 operation and gave us some recommendations. We are now in the process of implementing the majority of those recommendations. I credit that assistance from Turnkey to getting us where we are today. We are now answering our calls 90% of the time within ten seconds, which is the national average, and are exceeding those numbers!
Atlanta Chief of Police, George Turner
Turnkey Solutions did an exceptional job providing consulting services for us. They provided intelligent and dedicated strategists who were deadline-oriented, innovative people with boundless energy. They were detail oriented as well, providing long term value as a business partner.
Mark T. Campbell, CIO at Boston Public Health Commission, Former Deputy CIO, City of Atlanta