Customer Strategies

Knowing how to support your customers and understanding their needs every step of the way is critical to delivering a memorable customer experience. Turnkey Solutions offers you the following strategies to ensuring the customer is always first.
311 Constituent Services

Turnkey Solutions, LLC brings a wealth of experience in helping governments to successfully launch and maintain 311 initiatives. We can help you build your center from the ground up or tweak processes, technology and training to help you reach your objectives. We provide powerful training tools in this area as well to take customer experience to the next level.

 

Total Experience Transformation

According to the Harvard Business Review, organizations able to skillfully manage the entire experience reap enormous rewards in terms of reduced churn, greater employee satisfaction, enhanced customer service and increased revenue. At Turnkey Solutions we help you navigate through your customer's experience at every touch point for your organization, and then we help you streamline and optimize that experience for a total transformation.

 

Contact Center Optimization

Your Contact Center is the face of your organization. How easy is it for your customers to contact you? Can you resolve their issues on the first call? Do you have the technology you need in place? Are your agents trained to provide excellence and to exceed your customers' expectations? We help identify and resolve challenges that stand in the way of brilliant performance.