Testimonials

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Atlanta Chief of Police, George Turner (Retired)

Turnkey Solutions came in and provided an assessment of our 911 operation and made recommendations. We are now in the process of implementing those recommendations. I credit the assistance from Turnkey Solutions for the strong performance improvement we have generated to date. We are now answering our calls within ten seconds 90% of the time, which is the national average, and are exceeding those numbers.

Patricia Caudill City of Grand Rapids

Dona Cage and Turnkey Solutions have provided us with invaluable expertise on our 311 project. Her professionalism, can-do attitude and high level of knowledge have made her and her group of professionals a pleasure to work with.

 

Dan Smith, Former CIO City of Atlanta

We contracted with Turnkey Solutions to do management-staff teamwork facilitation and general management training, and Turnkey Solutions did an excellent job. So, when it came time to draw on expertise in municipal government, we called on Turnkey Solutions  to conduct a process analysis of the operations, general workflow, general call process, metrics and capabilities of our E-911 facility. When we recognized we had some significant technology issues, we again turned to Turnkey Solutions to help us determine what the issues were and to define a corrective action plan for the City. Turnkey Solutions has my highest recommendations.

 

Mark Campbell, CIO, Atlanta Housing Authority Former Deputy CIO, City of Atlanta

Turnkey Solutions did an exceptional job providing consulting services for us. They provided intelligent and dedicated strategists who were deadline-oriented, innovative people with boundless energy. They were detail oriented as well, providing long term value as a business partner.

Erica Cockfield Former Director, City of Atlanta Call Center

Turnkey Solutions provides superior service delivery in establishing solid business practices, mapping processes, and recommending viable long term solutions. I worked with Dona and witnessed her company develop and deliver solid multi-faceted training to accommodate our business needs. I highly recommend Turnkey solutions.