By restructuring processes in a systematic and logical way, it is possible to get more done with less — less staff, less equipment, fewer “fires” — more happy customers. The customer service and cost benefits of developing clear processes include:
- Documenting and publishing processes and procedures accurately reflect how the work actually gets done in your organization leads to practical performance improvement. Many times organizations review their processes, create elaborate process documents and then leave them to collect dust on the shelf. In the meantime, long standing employees perform their duties in the way that is most efficient for them, with little regard or understanding for the needs of the organization as a whole. As business units shift their focus and streamline their processes to adapt to changing needs, Turnkey Solutions ensures that those changes are effectively documented and communicated across the company, thereby eliminating confusion, missed opportunities and heightened costs.
- Organizationally integrated business processes result in excellent customer service at minimal costs. From a customer service perspective, having clean, efficient, accurate processes that are actually followed by your organization is priceless to customers. When back office processes are in disarray, it is impossible for your organization to give accurate and consistent information or to set proper expectations. On the other hand, the implementation of efficient processes translates into flawless delivery of service, on time, every time.
At Turnkey Solutions, our business analysts and process experts use our proven methodology to assist your organization from the top down. We ensure that documented processes across interfacing business units are streamlined, accurate, sustainable and support the strategic goals of the business as a whole. We audit your staff to ensure they are using the processes as designed, and we confirm that cross-functional processes are properly integrated across the organization. We also calculate ROI, document cost savings, measure customer satisfaction, and analyze outcomes.
Allow us to help you analyze and reengineer your processes. You will marvel at how quickly you will see measurable results!